Job Title 洗衣房領班
Laundry foreman 所屬部門
Function 客房部
Housekeeping
直屬上級
Supervisor 洗衣房主管
Laundry Supervisor 批準人： Approved To： 總經理
職級
Level L3 生效日期
Effective Date 執行日
職位概要Position Summary:
To plan, organize and supervise the Laundry activities on a daily basis. Enforces policies and procedures in relation to the Laundry, trains and directs all non-supervisory and rank and file staff within the section. Responsible for the supervision, coordination of all laundry and valet personnel組織、管理洗衣房日常工作，執行洗衣房的各項規章制度。培訓和領導部門內員工。
主要職責Key Responsibility:
Is responsible directly for the training and close supervision of all employees. They also assist the Laundry SUP in the overall running of the section and will perform the duties of Laundry SUP in his absence.責培訓和領導部門內員工，協助洗衣房主管組織工作。當洗衣房主管不在時，替頂工作。
Supervises and coordinates the activities of all laundry and valet personnel engaged in the processing of guest items, house laundry/dry cleaning and pressing items.監督洗衣房活動，親身參與洗衣、熨燙工作。
Informs guest of discrepancies in count, defects or stains in their items prior to laundry and dry cleaning; reports such house linen and uniform discrepancies and defects, major problem to laundry supervisor.汙漬和數目的不壹致，應及時通知客人。在客房布草和工裝點數上或發現較大問題應及時報告洗衣房主管。
Maintains quality in cleaning and finishing and sees to it that systems and procedures are being followed.洗衣質量和洗衣時間，檢查操作是否合符規範。
Ensure that guest items and staff uniforms are:保證客衣和員工制服：
Properly sorted for washing and drying分別正確地濕洗和幹洗。
Properly counted, marked and sorted
正確點數，打號和分類。
Properly cleaned and according to the corresponding laundry list根據洗衣單正確清洗衣物。
Examine tears, stains and missing accessories due to processing and that these be remedied and replaced.
檢查破損，染色和丟失附件的衣物並將其縫補和替代。
Promptly and efficient collection and delivery.
迅速和有效地收發衣物。
Ensures that all equipment is used and being cleaned properly, refer to the Laundry Manager any unusual sound or defects of the equipment.確保所有機器的清潔，如聽見機器運轉有雜聲、機器停頓、運轉不良或損壞，馬上通知洗衣房主管以上情況。
Maintains daily production report and sees to it that all equipment used at its maximum output not necessarily over loading the same.保存壹份每天設備工作狀況的記錄，
Helps in marking, sorting, spotting, etc. whenever necessary.如果需要，幫助打碼、分類等工作。
Make certain that all assignments are completed by the end of all employee shifts.確保所有員工在下班前完成所有工作。
Ensures that the incoming shift is aware of the status of all assignments before the commencement of work.確保接班的工人對工作情況有足夠的了解。
Checks and controls the quality of output from the Laundry as a whole.檢查和控制洗衣房洗衣質量。
Ensures the availability and adequate supply of all house linen F&B linen and uniforms as required by Linen Room.保證充足的客房，餐廳布草以及工裝供應。
Ensures constant clear and open communication lines are kept with the Linen Room Supervisor in relation to their requirements.與布草主管保持聯系確保對布草需求量有明確的了解。
Ensures that at all times laundry equipment is kept in a clean state.保證所有工作時間內洗衣房機器保持幹凈整潔的狀態。
Ensures that at all times the Laundry, as a whole is clean and organized.保證所有工作時間內洗衣房整潔有序。
Ensures that adequate supplies of cleaning chemicals and supplies are kept at all times.保證充足的洗滌劑和供應品。
Ensures that the logbook is read on a daily basis and all problems are resolved.確保每天閱讀工作日誌以及所有問題及時解決。
Train new laundry staff in all operation and activities.培訓新員工如何操作機器。
Reinforce quality control on standard procedures for all laundry operations activities to ensure a consistent high and quality service.規範所有操作標準以保證壹致較高的服務質量。
Delegate work to all personnel.與部門內員工交流工作。
任職資格Job Qualification:
教育背景Educational Background:
Secondary education中等教育
經 驗 Experiences:
With departmental working experiences具有部門工作經驗
Knowledge of working具有壹定的崗位知識
重要的能力Key Competencies:
Effective communication skills between colleagues能與同事進行有效的溝通
A sense of team working具團隊合作意識
Independent, committed and well-skilled獨立性強、忠誠可靠並具良好的工作能力
態 度Attitudes:
Understands and performs all elements of the job. Easily applies knowledge and abilities to new tasks. Work product is consistently accurate and reliable能夠理解並完成各項工作，能夠運用所掌握的知識完成新的任務，工作成果始終保持準確。
Meets established deadlines & assumes personal responsibility for work product. Continually strives to improve efficiency. Completes all elements of job requirements.確保工作在規定時限及工作責任內按時完成，確保工作的高效性，可順利完成工作所需全部要素。
Demonstrates reliability by maintaining consistent work attendance. Displays flexibility and provides additional support when needed.通過長期的日常工作記錄展示良好的工作表現，在需要時靈活處理各種業務。
工作條件Work Conditions:
工作場所Workplace:
環境狀況Environmental Aspect:
危 險 性Hazardous:
直接下屬Direct Reports: 洗衣房員工Laundry Attendant
下屬人數Number of Subordinates(Direct and Indirect): 10
晉升方向Promotion Post: 洗衣房主管 Laundry Supervisor
輪轉崗位Job Rotation: