A:Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance.My name is XXX from XXX. I am a honest, responsible and kind person. I graduate from XXX Universityin 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career.If I have the opportunity to get this position, I hope you can see my good working ability.
Finally I wish our hotel be the best in the industry. Thank you!
下午好，先生。很榮幸在這裏見到妳並且很感謝妳給我這個機會。我叫XXX來自XXX。我是壹個誠實、負責和友善的人。我2010年從XXX大學畢業。我大學裏的專業是酒店管理。我曾經在希爾頓酒店有過相關工作經驗做過服務生。我在與客人相處的過程中學到了很多。所以我喜歡並將它作為我的終身職業。如果有機會能申請到這份工作，我希望妳們能看到我的良好的工作能力。
最後祝願我們酒店能夠在業界做到最好，謝謝。
2.Q:How would you handle the problems with difficult or fussy customers?
妳會如何處理麻煩或挑剔的客人？
A:這個問題幾乎是酒店英語面試問題中必問的問題之壹，關於如何應對挑剔的客人，妳可以這樣回答記住這幾個關鍵詞，通過這幾個關鍵詞來組織答案：
*Respect 尊重
*Listen 傾聽
*Avoid blame 避免責備
*Empathy 同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective)
*Identify the problem 找出問題
*Resolve the problem 解決問題
或許妳還可以舉個例子，講述自己曾經如何處理這種問題。
3.Q:If you are hired，how long will you work in our hotel?
假如妳被我們聘用，妳會在我們酒店工作多久呢？
A:As long as I can keep learning and growing in the hotel, I will stay.
只要能在就酒店裏持續學習和成長我就壹直會留在酒店。
當然，以上酒店英語面試問題及回答只是作為各位的參考，大家可以自行思考更好的英語面試問題回答。